The following information has been taken from two Raymond James brochures: Keeping Your Personal Information Secure and Learning How Raymond James Protects Your Account. Find out what Raymond James is doing to protect accounts.
PROTECTING YOUR PRIVACY
More than 1,000 Raymond James professional associates work exclusively in information technology and security management. From technological safeguards to employee policies and operating procedures, we maintain constant vigilance where your privacy is concerned.
TECHNOLOGICAL SECURITY
Our technological systems are continuously monitored for signs of tampering or unauthorized activity. We employ cutting-edge firewall and antivirus technology, as well as specialized programs to prevent and detect intrusion. We also maintain strict controls to limit and monitor employee access to systems. Our information technology professionals constantly research and develop enhancements to keep us at the vanguard of data security. A team of independent auditors reviews our technological systems quarterly, biannually, and annually.
PREVENTING IDENTITY THEFT
Raymond James restricts access to nonpublic personal information to those employees, associates, and others who require access to that information to service your account. In addition, we maintain physical, electronic, contractual, and procedural safeguards to protect your nonpublic personal data.
EMPLOYEE TRAINING
Our employee policies emphasize the importance of preserving confidentiality while our regulatory compliance specialists strive to ensure that we meet federal requirements to preserve your privacy.
BUSINESS CONTINUITY
Raymond James has multiple operations facilities. The Raymond James Business Continuity team focuses on preparing for potential business disruptions due to unforeseen circumstances such as natural disasters at these facilities. Its goal is to ensure that critical operations continue, and data remains secure during emergencies. The team oversees management of our backup operations center and emergency functions such as data retention, backup procedures and off-site information storage.
REGULATORY COMPLIANCE
As a registered broker/dealer, Raymond James is subject to the rules and regulations of the U.S. Securities and Exchange Commission (SEC), the Financial Industry Regulatory Authority (FINRA) and the Municipal Securities Rulemaking Board (MSRB), as well as the securities exchanges to which it belongs. Raymond James actively manages its compliance with regulatory entities daily. In addition, those agencies strictly enforce compliance standards, which are also audited annually by an independent public accounting firm
OUR PROMISE TO YOU
As a firm that puts clients above all else, we want you to have the highest level of confidence in doing business with your advisor and Raymond James. That’s why, in addition to offering the comprehensive security measures you expect from a leading financial services company, we’re proud to offer you this assurance:
We will reimburse you for losses in any of your Raymond James
accounts due to unauthorized access to a Raymond James system that
occurs through no fault of your own
It’s important to remember that we reimburse you only for account losses that result from unauthorized online access to one of our systems. That means we do not cover losses caused by individuals who have your permission to control or access your account. As a reminder, always take care not to share your account information, since doing so implies that you have authorized that person’s activities.
Raymond James will determine the type and amount of any reimbursement, including whether to replace the assets in your account. We may not compensate you for losses for which you are reimbursed, or eligible for reimbursement, through other coverage, such as an insurance provider. This reimbursement requires you to promptly tell us of any unauthorized access to your account and to comply with our requests and procedures during the review of your reimbursement. We may ask you to cooperate with us in connection with any investigation, to take steps to protect against further losses, and to sign documents in connection with any reimbursement. We reserve the right to not reimburse your losses in your retail brokerage account if you have not complied with any of the foregoing.